A major Apex Legends server bug is deleting cosmetics obtained in packs, and a player misses out on their heirloom shards.
Cosmetics are a very important aspect of Apex Legends and are the main way Respawn earns revenue from players, so a lot of effort goes into creating amazing skins.
While players can save crafting metals to unlock specific skins from the menus, limited-time relics and cosmetics are only available through bundle purchases.
So when a bug triggered by opening packs wipes out the rewards earned by players, it’s safe to say the developers have a serious problem on their hands.
Well, that’s exactly what started happening on June 17 and one unlucky player even experienced the bug right after receiving a set of Heirloom Shards.
Apex Legends bug is canceling pack rewards
Shortly after the announcement of the Awakening Collection Event, the community started experiencing an error message that appears as soon as a package is opened.
By reporting that “some items in the Apex Pack have not yet been created in-game”, the error seems to indicate that the items in the pack are not meant to be in the cosmetic pool yet.
Unfortunately, this is leading to some players losing the skins and items in their packs, with one extremely unlucky Reddit user revealing that they had lost their heirloom shards.
With a 1 in 500 chance on packs, many day one players only received one heirloom despite putting thousands of hours into Apex.
Fortunately, a developer quickly came to the rescue and asked the player to “DM” them, so hopefully a new set of heirloom shards will be added to their account.
This answer also confirms that Respawn is aware of the issue and is no doubt working on a fix, but it’s hard to tell how long it will be before the bug is resolved.
For now, it’s probably best to hold on to your packs until the glitch is fixed, as you don’t want precious heirloom shards going to waste.