Disabled Epson printers: Manufacturer responds to criticism of self-repair that is not recommended
Some time ago it became known that Epson deactivates various printers as soon as an integrated component has reached the end of its service life. After criticism was raised that the printers should be disposed of rather than repaired, Epson has now reacted and is somewhat accommodating to the critics.
Epson is one of the printer manufacturers that is said to have made headlines by deliberately shortening the life of its devices. Recently, Epson also deactivated certain printers as soon as the collecting sponges had absorbed too much ink and were then no longer functional. The Japanese company then advised that the printer should be disposed of rather than repaired, which Epson says is not worthwhile, and that the device be bought new.
Epson responds to criticism and offers repair solutions
This brought many critics onto the scene who could not understand this advice, since the printer’s collecting sponges could easily be replaced by oneself. Because in addition to the sponges, the printers remain fully functional. Epson seems to have taken this criticism a little to heart, as they are now considering other options than just disposal to solve the problem on their support website.
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The company refers to the “Maintenance Reset Utility”. Windows users should be able to delay the service alert and repair process by using the Maintenance Reset Utility and thus enable further printing for a shorter period of time. To be fair, it must be noted here that this notice predates the criticism on the support website endured. What is new is the reference to the company’s repair service, which can replace the no longer functional collecting sponges.
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Epson also offers to work with a certified on-site technician to replace the sponges and extend the printer’s life. Finally, Epson has a recycling program for devices that no longer work. All these services are also usually covered by the guarantee. However, the manufacturer still does not recommend repairs on your own. Also, the deactivation of certain printers because of a defective part still seems to go on forever.
Reference-www.pcgameshardware.de
