I was cleaning up my desktop at home a few days ago, and there I found a screenshot that was so ridiculous as it was amusing that I felt encouraged to find out more about Blizzard’s European and specifically German community management for WoW, Hearthstone, Diablo Immortal and all excited. If you are fans of my lyrics then you know that I am in Reference to Blizzard very often via “Community Management” got angry.
And after all community managers with the closure of the Activision Blizzard offices in Versailles were also … simply canceled and we as the German fan base of Blizzard games are now without a contact person … * breathe * … we reach the stage the community treatment, which I feared anyway: absolute neglect.
Hey sorry, but can the Blizzard folks finally stop pretending things are the same? “Sorry, but we only look after the English-speaking community, extra forums or social media for German are no longer offered.” Such an announcement would at least be honest with us. Feel free to do something with German influencers or something (that’s mostly asleep), but don’t pretend that you’re even the least bit interested in what the European community does and moves – and especially the non-English-speaking European community.
The absolute Schlotternacht mockery
Do you want to know what caused this outbreak in me? This tweet:
I see him as a mockery. Because my answer is: “Which World of Warcraft EU Community Team (buy now )?” Do you call the couple of customer supporters “EU Community Team” who occasionally show up in the forums? Do you call the translation bot “EU Community Team” which transcribes Kaivax’ posts from the US and then just gets clapped on the forums by a customer support guy who just has some free time? Do you call the Quality Assurance “EU Community Team” that can’t even translate Blizzard’s proper names correctly, plaguing social media? Or do you call the people “EU Community Team” who post hotfix patch notes on the forums with bugs that developers shouldn’t break?
Spooky Hallow’s End indeed!
For the German community, they last the whole year, and not just two weeks in autumn. don’t you believe me Then I hereby open the unofficial Suse collection of Blizzard’s community management missteps, some only for us German-speaking players, some for all members of the Blizzard community. And I will also update them when I have found enough examples again. You are warned! And yes, I know: We also make mistakes often enough. But we also take responsibility if we afford to fail.