Players in WoW Classic are angry, report problems, wait 40 days for a response and are not even allowed to respond

Players in WoW Classic are angry, report problems, wait 40 days for a response and are not even allowed to respond

Those who want to reach WoW Classic customer support at the moment are greeted with waiting times of over a month. Players have been complaining about this for weeks. The first get answers, but are extremely dissatisfied with them.

What is the problem? If you want to report an error, a problem or an obviously unintentionally strong item in WoW Classic, you usually write a ticket to support. The problem will be processed and forwarded there.

But if you are reporting a problem in WotLK Classic at the moment, you have to expect long waiting times. On reddit, users are reporting between 30 and 55 days that they should wait since the release of the extension on September 27th.

At the start of an expansion, it’s normal for the number of tickets to be larger, as there are more new players and potentially more issues to resolve. But WotLK Classic is still in this state a month and a half later. In the meantime, the first 3 raids have already appeared, which will probably provide even more tickets.

Here you can see the rush on WotLK right at the release itself:

Hundreds of players are crammed onto a boat for the release of WotLK Classic and I’m right in the middle of it

This is why the players are angry: A player reports that the full time has been waiting for an answer. According to the screenshot, the answer is just an automated message with links to the forum (via reddit). The ticket itself was then archived so that the player can no longer reply.

Another reports the same thing, even waited 40 days for it. The issue keeps popping up on reddit, where users are complaining about the wait times.

See also  New Romero Shooter : New first person shooter by John Romero in development

It’s not even WotLK Classic’s fault here, the waiting times have been so long since Burning Crusade. One player notes that that’s why he actually quit (via reddit).

Tickets only answered after more than 30 days – what’s going on?

Does it really take that long? We created a ticket ourselves to test it (and closed it immediately so as not to burden support any further). The waiting time should be more than 33 days.

In the community, players report up to 55 days and show screenshots of the corresponding message. The waiting times are therefore quite plausible.

Why is this taking so long? Blizzard’s responses speak of an “increased volume” of tickets, which is why the processing time is longer. WotLK Classic already has more players than WoW Classic ever before, and Overwatch 2 and the pre-patch of WoW Dragonflight with many of the features of the expansion were released at the same time. So there will probably really be a disproportionate number of tickets.

Fans suspect several reasons behind it. They bet that Blizzard will either prioritize differently and limit customer service in favor of development work, or simply employ fewer support staff. Whether that’s true, we can’t say yet. MeinMMO asked Blizzard directly for the reasons, but there is still no answer.

MeinMMO editor Benedict Grothaus hopes that the situation will improve soon. Because WotLK Classic is his “Feelgood”-WoW and he’s really in the mood for Dragonflight:

WoW has been dying for 12 years, but now Blizzard is doing (almost) everything right again

See also  Redmi Note 11 and Note 11 Pro will leave China at the end of the month: here's what we expect from them

Reference-mein-mmo.de