If your Amazon delivery is delayed, what can you do?

If Amazon has something good, it is its deliveries, since they are usually fast and in the time in which they themselves indicate. However, it may happen sometimes that they do not arrive on the indicated date and are delayed. Well, let’s see what we can do.

Although in the vast majority of circumstances Amazon is one of the companies that best manages shipments, there can always be any exception that makes one in particular be affected by a delay.

Normally it is the company itself that tells us that there has been a problem and that instead of the indicated date it will arrive a few days later, but there are also times when we do not receive anything on the indicated day.

If this happens, we must be aware that we have our rights and that we can take certain actions to get explanations and solutions about the incidence that we are suffering from the shipment of the North American company.

Let’s understand Amazon returns

Although it is not something that the company has advertised too much, some time ago (not long) it was possible to receive a refund of our Amazon fee for a late delivery in a package. When a customer did not receive a package within the maximum two days stipulated by the company’s own Prime shipping, it could serve, in many cases, to have a free month of Prime service.

They even put on the customer service screen that “each shipment through Amazon Prime, may be eligible for a free extension of one month when the promised delivery date is not met“, something that, right now, is no longer present.

However, now everything has become more ephemeral, since Amazon explains that it may be eligible for reimbursement in shipping rates, something that does not explicitly mention Prime, so everything is highly up in the air.

The only thing that tells us is that we get in touch with the Customer Service so that we solve the problem or incident, where, according to various customers, more than once they offer a free month of Prime or a refund.

But if you read specialized forums on this type of topic, you will see that Amazon customers are offered everything you can imagine for a package that takes a long time to arrive. From gift coupons of 5 to 20 euros, up to a 20% discount on the annual fee (if paid that way) or other types of offers.

This only achieves that We do not know exactly what forces Amazon to give one offer or another when faced with this type of error, which generates discomfort among customers, since they denote a difference in treatment that should not exist.

Amazon Customer Service

If what we want is to contact Amazon, the best way is to use the page contact us of the web. From this website we will be able to solve the questions that we want simply by searching for them, but we will also be able to contact Amazon and mark exactly what order we are talking about, whenever we click on Contact us.

We will be able to enter the option to chat with an agent, although we will also have the option of call on the phone after a while. Choosing the phone can be a good option if we like to hear the voice of the person who attends us more than just seeing letters.

In any case, both in one method and in the other, we can make arrangements not only if the shipment has been delayed, since they allow us to carry out any task that we consider appropriate, such as updating a new payment method, modifying the address of a shipment or anything else.

Amazon recommends the telephone service as the fastest option and the one that can best resolve any type of incident, in addition to the fact that we will indicate which number to call, without having to spend any of our mobile terminal for said communication.

Let’s talk to Amazon

Although in the rules that we have talked about before they do not explicitly state it, according to the experience of multiple users in recent months, once we contacted a representative of the Customer Service and we inform you that we have placed an order that has not arrived within the specified time, the following occurs.

They check that this has been the case and that it has not actually reached its destination, in order to, in most cases, offer us a package in exchange for the problem. my free Amazon Prime.

On other occasions, there are users who, in addition to the free month to Prime, also get some other incentive such as a gift voucher or something similar. There’s no clear rule for getting this, but they seem to offer something else when it’s some kind of household essential or when it’s a specified one, like a gift, and it didn’t arrive when it should.

What is clear is that it is useless to go in total anger plan, since according to what we read in comments and forums about it, you get more by being polite, but be firm that by not arriving on time they have greatly disrupted the plans we had.

Another thing that emerges from user experience is that Amazon customer service representatives are very reluctant to continue offering different types of discounts or deals on subsequent calls, in case the delay is too long.

If this happens, the normal thing is that they offer the return of the money and cancel the shipment, something that, depending on what it is and the price that has been achieved, does not compensate as much as it might seem.

Something that we advise against doing is spending the time to complain about the Amazon order on social networks, more than anything because it is useless in order to get our order to arrive once and for all.

With everything we have seen, we already know what we can do when the shipment is delayed and what is best for Amazon to make that delay a little more bearable so that the incident causes us the least possible damage.