CovPass app not working: You can do that

The CovPass app has become an important companion in the course of the corona pandemic – for example when travelling. However, many users complain about technical problems with the app. You also? We show solutions for the most common error messages.

CovPass app keeps crashing

If your app keeps crashing or hanging, there can be various reasons. You should note the following points:

• The operating system of your smartphone must be up to date. This applies to Apple’s iOS and Android devices. You can use the CovPass app from iOS 12.0 and Android 6.0.
• The latest version of the CovPass app must be installed. You may need to download an update from the App Store or Google Play Store.
• A reboot your device is sometimes enough for the CovPass app to run correctly again.
• A fresh install of the app Another option is to delete the CovPass app and download it again from the App Store or Google Play Store.

App does not load

Want to download or update the CovPass app from the App Store or Google Play Store but can’t? You can do this:

• Internet connection check: Is your smartphone connected to a WLAN? If so, the connection may not be stable. If necessary, restart the router. Or does your cell phone use the mobile network? If your data volume is used up, the download will not work.
• Restart the device: Your smartphone may have lost connection to the App Store or Google Play Store after an operating system update. After a reboot it should work again.
• server status: Check server status from App Store and Google play store. Other users may also be having problems with the stores.
• clear cache: Sometimes clearing the cache is enough.
  iOS: Go to “Settings > Safari > Clear History and Website Data > Clear History and Data”.
  Android: Open Google Chrome, tap on “More” and on “History > Clear browsing data”. Select the period you want and tick the boxes next to it “Cookies and website data” and “Cached images and files”. Tap on “Clear Data”.

QR code cannot be scanned

If the QR code of your vaccination certificate cannot be scanned, it could be due to one of the following reasons:

• Is the certificate correct? The title of your vaccination certificate must be “EU DIGITAL COVID VACCINATION CERTIFICATE” or “EU COVID-19 VACCINATION CERTIFICATE”. Only then is the document official.
• Pay attention to the distance: If you are too close to the paper with your smartphone camera, it cannot capture the QR code. This also applies if your hand shakes or trembles a lot.
• your environment must be light. If you are in a dark room, use your smartphone’s flashlight.
• Is the QR code clearly visible? It must not be curved or have a kink.
• Current app version: As with many other issues with the CovPass app, keep the app up to date.
• If the QR code is scanned again: Have you ever uploaded a certificate and then deleted it again? In this case you have to download the app again. Then scanning should work again.

Booster vaccination invalid

Your booster vaccination is showing as invalid in the CovPass app? Take a close look: Your new certificate must appear in the app as “Vaccination 3 of 3” are displayed. Tap on “Show certificates” under your name. Does it say “vaccination 2 of 2” at the bottom? In this case, your certificate was issued incorrectly.

Important: A special rule applies to the vaccine from Johnson & Johnson. After your booster shot, the CovPass app will say “Vaccination 2 of 2”. That is correct in this case, since the initial vaccination with this active ingredient consists of only one dose.

Contact RKI support

Do you have further questions about the CovPass app? The Robert Koch Institute (RKI) has a list of them on its website most common questions compiled. If you don’t get any further there either, you can contact customer service.

summary

• Keep your smartphone and the CovPass app up to date with updates.
• Check your internet connection. Reboot your router. Your mobile data volume may have been used up.
• Restart your smartphone or reinstall the CovPass app.
• When scanning the QR code, make sure there is sufficient light and the distance to the certificate. In addition, the QR code must not be kinked.
• Check in the app whether your booster vaccination is displayed as “vaccination 3 of 3”.