Disney Plus: Solution for error code 39 – all error codes & errors at a glance

Who is looking forward to a nice evening with the popular streaming provider Disney+ pleased to see about the latest star Wars– or Marvelseries or simply want to see a Disney film with the whole family can experience a bitter disappointment from time to time: Instead of playing the desired film or series, a cryptic error message appears.

We’ll tell you what error code 39 is all about and how to fix it as quickly as possible so that you can continue watching.

What does error code 39 mean on Disney Plus?

If you the Error code 39 with the following message “Sorry, we can’t play the video you selected. Please try again. If the issue persists, visit the Disney+ Help Center (Error Code 39).” is displayed, an unknown error occurred while streaming on your device. According to Disney, it could be a Rights availability problem or another Disney+ issue.

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What does a rights issue mean?

Disney+ takes alongside its own extensive content from Star Wars, Mavel and Disney Depending on the country, other series and films are also included in the programme, but these are being discontinued Limited for licensing reasons and not available everywhere are.

If you try to open content not via the menu in the app, but via other sources, for example a link from the Internet or a bookmark, it is the film or series due to lack of rights may not (any longer) be intended for retrieval in Germany. In such cases, the Error code 39 at Disney+. In this case, there is no solution to the problem. One can only hope that the desired title will soon appear again on Disney+ or another provider such as Netflix or Amazon.

However, there can also be other reasons for an error code 39 Device compatibility issuea connection error or a account problem be. You can find out which devices and platforms are supported by Disney Plus on the official website.

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Problems with the device or internet? That’s how it’s done!

Once you have checked whether your device is compatible with the service, you should switch it off and on again. Often a simple restart can solve a majority of the problems. If that didn’t work, you should check your device’s firmware to make sure it’s up to date. Although this will not be the case with very few devices, a check only takes a few seconds.

If none of our tips help, we can only advise you to try a different device/platform. If, according to Disney Plus, your current device is generally not compatible with the app, you unfortunately have no other option than to switch to another platform.

• Restart device and app
• Clears the Disney Plus app cache
• Is the device compatible with the Disney Plus app?
• Ensures there is no VPN app running in the background spoofing your location
• Install the latest firmware version of your device
• Delete the app and download it again
• Sign up on another device and test it there

Need more help? you reach the Disney Plus Customer Service 24/7 via chat, phone or social media. Another possibility is this help center to search for a solution or to chat live with a member of staff there.

We have also compiled a list of the most common error messages at Disney+ with the corresponding solutions for you here:

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