Connect the Toniebox to WiFi: Simple step-by-step instructions

Why should you connect your Toniebox to the WiFi? This is necessary, for example, to load audio content into a creative Tonie or to update the smart children’s speaker. You can now find out how the connection to the WLAN works and what you should consider in the event of problems.

By Sven Wernicke

Connect the Toniebox to WiFi: you have to do that

If you are using the Toniebox for the first time, you need to register with the manufacturer once. To do this, you create a free user account. Also necessary:

• the tonic box
• the Toniebox charging station
• a smartphone, tablet or computer with a WLAN connection (no LAN connection)
• a 2.4 GHz WLAN within range (5 GHz networks are not supported)
• the access data for the WLAN

Go on:

1. If you don’t have a Tonie account yet, go to https://meine.tonies.de/setup and create a user account. Alternatively you can myTonies smartphone app use.
2. Confirm your email address as requested in the registration process.
3. Log in to the website or the myTonies app with your account details.
4. Place the Toniebox on the charging station.
5. Start the setup process on your smartphone, tablet or computer.
6. Enter the Toniebox ID. You can find this on the bottom of your box. It’s a combination of letters and numbers. It doesn’t matter whether you enter them with the underscores or without them.
7. When prompted to establish the WiFi connection, press both ears of the Toniebox until you hear a signal and the LED flashes blue.
8. The flashing turns into a pulsing after a short time. If this is the case, switch to your smartphone, tablet or computer to give your Toniebox a name.
9. Select the desired WiFi network (that of your router) and enter the associated password.
10. Tap “Connect to Wi-Fi”.
11. If the LED on the Toniebox lights up green, you have successfully established the WLAN connection.

Reset the Toniebox to factory settings

If the Toniebox causes problems or you want to start over with the setup, reset the Toniebox to the factory settings. Note that this will remove all settings, connections, and content.

Method:

1. Turn the Toniebox with the connected charging station upside down.
2. Hold both ears for about 10 seconds until you hear a tone.
3. Take the Toniebox off the charging station and put it back on again a short time later.

Connect the Toniebox to the new WiFi

Do you have a new router or do you want to connect the Toniebox to a different WiFi network, for example on holiday? This can be done in just a few steps. The same applies if the setup assistant tells you that the box is already in another household.

How to proceed:

1. Reset your Toniebox to factory settings as described above.
2. Go up with your smartphone, tablet or PC https://my.tonies.com/wifi and set up the new WiFi. (A notice: You cannot use the myTonies app for this.)
3. You can now assign the Toniebox to your household in your user account. Go to this https://my.tonies.com
4. Log in and select “Tonieboxes” > “Add Toniebox”.

Problems with the Toniebox? This is how you can solve them

The WiFi connection doesn’t work? Check the following points:

• 2.4 GHz network: The Toniebox only supports wireless networks with 2.4 GHz. This means: If you use your router in the 5 GHz frequency band, the setup will not work. Activate the 2.4 GHz network in the router settings so that your router can find the Toniebox.
• No connection to the Toniebox: To set up the WLAN, you establish a direct connection between the Toniebox and your smartphone, tablet or PC. This only works via WiFi. So make sure that your laptop or computer is not connected to the router via Ethernet (LAN). In addition, the Toniebox must be in connection mode for the WLAN setup (press both ears until the LED flashes blue).
• Radio Interference: If the WLAN connection is slow or keeps dropping out, this may be due to radio interference from other devices. Baby monitors, cordless phones, WiFi repeaters and wireless surveillance cameras can interfere with transmission. Move your Toniebox to a different location or change the router’s radio channel to reduce the problems. Recommended channels are 1, 6 and 11.
• General tip: In the event of problems, it often helps to restart the Toniebox. To do this, turn the Toniebox without a charging station over, press both ears for ten seconds and wait until you hear a beep. The Toniebox then restarts.