No manners, no service: Nintendo with new rule for repair service in Japan

companies like Nintendo offer customers the option of having defective devices repaired or replacing them. However, it is probably not exactly a matter of course that employees have always been treated with respect. That would at least be a sensible conclusion, given a new, explicitly advertised rule for the company’s repair service in Japan. Employees who are confronted with abusive behavior can refuse to repair or replace a device. These behaviors include threats or intimidation, insults or tampering with privacy. There are also aspects such as excessive demands, such as the free repair of a device whose guarantee has already expired. Demanding an apology from employees without a reasonable reason is also mentioned. Insults on social media or the endless repetition of the same complaint or request were also included in this “catalogue”.

trust in customers

“We made this decision after concluding that our customers would understand as we have built a reputation for dealing fairly with them‘ a spokesman for the company told the website Kyodo News. The site emphasizes on one point, which Videogameschronicle also picked up on, that there is no legal ban in Japan on treating service personnel abusively.

However, the site emphasizes that in recent years, more and more companies that are active in the service have taken steps to avoid such occurrences. It is to be hoped that such a rule can help the staff there in the future.