PlayStation Stars rewards loyal shoppers with better customer service

Update from September 29, 2022: PlayStation Stars launched today in Asia. Players are already complaining about one aspect of the tier system. The program allows obtaining various rewards by completing certain activities. There are also levels from one to four, which bring further advantages.

Each player starts at level one and can work their way up by purchasing games and collecting trophies. You’ve reached Tier Four when you’ve unlocked 128 Rare Trophies and purchased four full-price titles.

The problem? Level four is rewarded with improved customer service. This advantage consists in being able to skip the line at customer service. According to the Japanese website Automaton, you will be “treated preferentially in the chat order”.

Many players don’t like this at all and feel that customer service should be the same for all players. Especially since the rating refers to the money that players have spent so far.

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Today Sony launches its new loyalty program, PlayStation Stars in Asia. It will roll out to other regions in the coming weeks.

PlayStation Stars is coming to Europe in less than two weeks

After PlayStation Stars launches in Asia on September 29, 2022, America will follow on October 5, and Europe and Australia on October 13.

PlayStation Stars allows players to earn in-game rewards and more by completing various activities and campaigns.

“There are two types of rewards – loyalty points and digital collectibles. The points can be redeemed in a catalog, which may include PSN wallet credit, exclusive digital collectibles and select PlayStation Store products,” Sony writes in a release published Wednesday Guideline.

“Digital collectibles represent the things PlayStation fans love, including well-loved devices that continue Sony’s rich heritage in consumer electronics.” “First examples include a scene with Punto, the gondolier from Ape Escape 2, PlayStation 3, PocketStation, Toro and Kuro celebrating a birthday, Chord Machine and Polygon Man.”

The rewards have a different rarity, based either on the rarity of the product or the effort to earn them. The collectibles can be arranged in a digital display case in the PlayStation App and shown to friends. Sony clarifies that the rewards are “definitely not” NFTs.

Details on participating in PlayStation Stars

Initially, the loyalty program will be available through the PlayStation App. PlayStation Stars will only come to the console at a later date. Participation in the program is free and only available to adult users. PlayStation Plus membership is not required.

Still, being signed into PlayStation Plus at the same time has some advantages. This is how members of the subscription service automatically earn points for purchases in the PlayStation Store.

You can collect the first points in a campaign, the task of which tests your knowledge of music. “One of our first campaigns is ‘Hit Play/1994,’ where members who correctly launch games that match song-based cues will receive a special collectible,” Sony said.